RefundPolicy

You may request a refund within 7 days of receiving your order if:

- The product is damaged or defective - The wrong product was delivered - The product does not match the description on our website

Products must be unused, in their original packaging, and in resalable condition to be eligible for a refund.

To request a refund, please contact us within 7 days of receiving your order:

1. Email us at solutions@mazeejtrading.com 2. Include your Order Number (found in your order confirmation email) 3. Describe the reason for your refund request 4. Attach photos if the product is damaged or defective

Our team will review your request and respond within 2 business days.

Once your refund request is approved:

1. We will provide instructions for returning the product (if applicable) 2. Upon receiving and inspecting the returned item, we will process your refund 3. Refunds will be done only through the Original Mode of Payment 4. Refunds will be processed within 10 to 45 days depending on the issuing bank of the credit card

You will receive an email confirmation once your refund has been processed.

The following items are not eligible for refunds:

- Products that have been opened or used - Products not in their original packaging - Products returned after the 7-day refund window - Products damaged due to misuse or improper handling by the customer - Clearance or sale items (unless defective)

For approved refund requests:

- If the return is due to our error (wrong item, defective product), we will cover return shipping costs - If the return is due to change of mind, the customer is responsible for return shipping costs

We will provide the return address and instructions once your refund request is approved.

If you received a damaged or incorrect product, we can arrange an exchange instead of a refund.

Please indicate your preference (refund or exchange) when submitting your request. Exchanges are subject to product availability.

Customer can cancel their order within 24 hours of placing the order.

- Contact us immediately at solutions@mazeejtrading.com with your Order Number - If the order has not been dispatched, we will cancel it and issue a full refund - Refunds will be made back to the payment solution used initially by the customer - Please allow for up to 45 days for the refund transfer to be completed

If the order has already been shipped, you will need to wait to receive it and then follow the return process above.

For refund inquiries or to submit a refund request:

MAZEEJ TRADING L.L.C Email: solutions@mazeejtrading.com Phone: +971 50 226 2574 / +971 54 292 6320 Address: Office 47, 12th Floor, Citi Bank Building, Oud Metha, Dubai, UAE

Please have your Order Number ready when contacting us.